A TikToker shared the hilarious letter he received from McDonald’s

A TikTok user is going viral after sharing the elaborate letter he received from McDonald’s.

The TikToker, whose user name is fittingly @lebigmac, claims he sent the chain a “formal complaint” after trying the chain’s spicy nuggets, which debuted in September 2020.

His problem? Apparently, the nuggets “weren’t spicy.”

According to @lebigmac’s clip, McDonald’s received his complaint and went above and beyond with its response. The company mailed the TikToker a full-on apology note, complete with a few vouchers for free food.

“Please allow us to make it right,” one of the coupons reads.


i’m just glad they got my letter #WorldSeries #GamingLife #forbooo #fyp #foryou #fypシ

♬ Backyard Boy – Claire Rosinkranz

TikTok users were both impressed and surprised by the situation. Some found it strange that @lebigmac would complain over something so arbitrary, while others praised McDonald’s for playing along.

“You’re kidding, right? There’s a lot more important issues than not getting spicy enough nuggets,” one user wrote.

“Some people just really don’t have anything to do,” another added.

“You guys will find any reason to complain,” another wrote.


“He’s giving feedback, why are people complaining?” another added.

It’s unclear if @lebigmac’s nuggets were somehow defective, or if they were literally just less spicy than he wanted. Either way, he won’t be able to use his coupons on the item that sparked his dilemma.

Similar to the now-infamous Travis Scott meal, the chain’s spicy nuggets quickly sold out within weeks of their release at most locations. By late October, McDonald’s announced the item had been taken off its menu for good.

Of course, the nuggets could return someday. In the meantime, @lebigmac has some free food — plus, 2.6 million TikTok views — to help him feel better. He could also maybe commiserate with another McDonald’s customer, who went viral after sharing the giant chicken filet he got instead of his 10-piece nugget order.

If you liked this story, check out this article on TikTok’s favorite McDonald’s coffee hack.

More from In The Know:

Store faces backlash over use of straight-size models for plus-size clothing

Keep your shoes shining with these clever cleaning hacks

We have an exclusive promo code this best-selling silk pillowcase

Four edge control gels I absolutely swear by to lay baby hairs

Listen to the latest episode of our pop culture podcast, We Should Talk: