A team of Starbucks baristas drew widespread praise for their attempts to help a teenage customer that seemingly needed help.
The saga began when Brandy Selim Roberson, a mom living in Texas, shared the story on her Facebook page. The post, since made private, detailed how the staff at a Corpus Christi Starbucks used a coffee cup to send a secret message to her daughter.
As the mom explained in her post, the baristas noticed a man approach Roberson’s daughter, who was at the Starbucks alone. The man continued speaking to her, and the teen seemed possibly distressed. So, the baristas decided to step in.
“A barista handed her ‘an extra hot chocolate someone forgot to pick up,'” Roberson explained.
The “extra” drink contained a message written on the side of the cup.
“Are you OK? Do you want us to intervene?” the note read. “If you do, take the lid off the cup.”
The barista’s actions earned them plenty of praise, and Roberson’s post spread. Eventually, the popular Instagram account Tank’s Good News (@tanksgoodnews) reshared the post, where it’s since earned nearly 1 million likes.
In her post, the mom added that her daughter felt safe and did not need help. However, she said the teen was touched by the move and made sure to let the staff know she was OK.
Roberson has not responded to In The Know’s request for comment, but the mom told Today she was “incredibly grateful” for the Starbucks staff.
“As a mom, that is my worst fear that something would happen to my child and nobody would be there to help,” she added.
Instagram commenters sympathized heavily with the mom’s concerns — and her ultimate relief. Thousands of users poured into Tank’s Good News’ share of the post, praising the Starbucks staff.
“It’s so comforting to know there are good people out there,” one user wrote.
“As a mom of a 22-year-old daughter that lives across the country, I am so happy to hear there are people like this looking out for others!” another added.
Starbucks declined In The Know’s request for comment.
The moment follows a recent trend in viral news, where customers share how service industry workers go above and beyond looking out for their customers.
Earlier this month, a Starbucks customer praised the baristas who made her a custom drink after she showed up in the drive-thru just after getting fired. Before that, an Instacart driver revealed that she possibly saved a customer’s life after noticing a gas leak during a grocery delivery.
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