When she looked down at her Taco Bell meal, she realized that what she had taken a bite out of was a lid from one of the nacho cheese cups that had somehow made its way into the Crunchwrap.
“I was like, ‘What the heck? This is not good. We need to take it back and show them because I don’t want it to happen to anyone else,'” Hurst said in a video explaining the whole ordeal.
In another video that now has 1.3 million likes and counting, Hurst showed how she took the Crunchwrap Supreme — lid and all — back to the drive-thru window and explained what she had found inside of it.
“So I found a lid in my actual Crunchwrap,” Hurst told the Taco Bell employee. “You can see my teethmarks, like I wish I was lying. I really wish I was lying.”
The Taco Bell employee, dumbfounded as ever, quickly got her manager, who proceeded to give Hurst a ton of Taco Bell coupons and vouchers.
Many people applauded Hurst for how well she handled the whole situation.
“You were respectful and in return you didn’t even have to ask for the manager, the manager was summoned for you,” one person said.
“Why can’t everyone be like this?” another added. “Respect for staying calm in this situation.”
Other people simply didn’t understand how a lid ended up in the Crunchwrap in the first place.
“How do they mess up that bad?” one person asked.
“How does that even happen?” another added.
Thankfully, everything worked out in the end.
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